Shipping policy

Thank you for shopping with us. To ensure you understand our order shipping process and related responsibilities, please read the following policy carefully.

 

1. Processing Time

Orders will be processed within 1–3 business days after payment is received.

Processing times may be longer during holidays or peak promotional periods.

Once your order is processed, you will receive an email with tracking information.

 

2. Shipping Methods & Estimated Delivery

We offer the following shipping options:

Standard Shipping: Estimated delivery 10-15 business days

Express Shipping: Estimated delivery 5-7 business days

Delivery times may vary due to destination, weather, customs, or carrier delays.

 

3. Shipping Costs

 Shipping fees are calculated based on order weight, size, and destination.

Shipping costs will be displayed at checkout and confirmed before payment.

 

4. Order Tracking

Tracking numbers will be provided via email after shipment.

You can track your order on the carrier’s website or through your account page.

Tracking updates may be delayed; please allow time for updates.

 

5. International Shipping

We ship to selected countries/regions.

Customs duties, taxes, or import fees are the responsibility of the recipient.

Please ensure your country allows receipt of our products before placing an order.

 

6. Shipping Issues

If you have not received your order or notice abnormal tracking information, contact customer service within 10 days after shipment.

The store is not responsible for lost packages due to incorrect address information.

We will assist in communicating with the carrier but cannot guarantee 100% compensation.

 

7. Contact Information

For shipping-related inquiries, please contact us: NYDF@cdnydf.com